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Find A Provider Find A Drug Search Login Menu Member, Employer, Broker Portal MyHNE Login Provider Portal HNEDirect Login Members Employers Providers Brokers Find A Provider Find A Drug Member, Employer, Broker Portal MyHNE Login Provider Portal HNEDirect Login About Careers Plans Pharmacy Wellness Community Forms Contact Medicare News Make a Payment Members Medicare MassHealth Need Insurance? Care Management GIC Members Health Library Employers 834 Enrollment Reference Guide EZ Enroll Machine Readable Data Brokers Become a Broker Service Area Map Enrollment Contact Us New Business Submission Underwriting Providers Provider Manual Become a Provider Behavioral Health Survey Resources Provider Contacts EOP Search Members Medicare MassHealth Need Insurance? Care Management GIC Members Health Library Employers 834 Enrollment Reference Guide EZ Enroll Machine Readable Data Brokers Become a Broker Service Area Map Enrollment Contact Us New Business Submission Underwriting Providers Provider Manual Become a Provider Behavioral Health Survey Resources Provider Contacts EOP Search About Careers Plans Pharmacy Wellness Community Forms Contact Medicare News Make a Payment Tax Form Information, Online Payment Options, Worcester County Plan Update, and Other Alerts X News and Announcements 2023 Tax Form Information Renewal Information for MassHealth Members Online Premium Payment: You can now securely view and pay your Health New England bills online. Click here to learn more.. Worcester County Merged Market Plan Update: After careful consideration, Health New England has made the difficult decision to no longer offer health insurance plans for individuals and organizations with 50 or fewer full-time equivalent employees in Worcester County. This applies to plans that renew on or after October 1, 2023. We will continue to serve large employer groups and organizations in Worcester County and individuals, small groups and large groups in Hampden, Hampshire, Franklin, and Berkshire Counties. Health New England is notifying affected employers and members by mail during the week of July 3 and will follow-up with additional communications. COVID-19 Information Effective May 12, 2023 - Changes to Over-the-Counter COVID-19 Test Kit Coverage: Health New England covered the costs of FDA-authorized, rapid, at-home COVID-19 tests and will continue to cover until the end of the public health emergency (PHE), which ended on May 11, 2023. Effective May 12, 2023, Health New England is no longer covering their cost. Any reimbursement requests for test kits purchased before May 12, 2023, must be submitted by November 11, 2023. Check this page for updates about member reimbursements. Read the Biden-Harris administration announcement here . COVID-19 Vaccine: For information about the COVID-19 vaccine, visit our COVID-19 Vaccine News page . Have Questions About the Coronavirus and What’s Covered by Health New England? For the most updated information, read our Coronavirus FAQs . Attention: Health New England is not accepting walk-ins at this time. Visit the Contact Us page to learn how to reach us. Alert: Please be aware of the heightened risk of scams and price gouging during times of financial disruption. Contact Health New England before purchasing an unsolicited health insurance policy or changing the terms of your current health insurance policy. Need Health Insurance? We offer a variety of health plans to fit your needs. Medicare Options IndividualFamily Options Who We Are Health New England is Baystate Health’s not-for-profit regional provider-owned health plan. Health New England and Baystate Health work together to advance care and enhance lives in support of our mission to improve the health and lives of the people in our communities.QUALITY COVERAGE We never compromise on the quality of that which makes us unique and valued. CARINGTHOUGHTFUL We consider the impact, relevance, and value of all our decisions and actions. HERE FOR YOU We are committed to offering a genuine, warm human experience, no matter what. Learn MoreWho You ArE MEMBERS Most people don't think about their health insurance — until they need it. That’s why we make getting a routine checkup, or filling a prescription easy. Employers We've made tools and information available so you can learn all about our plans, our benefits, and our innovative, award- winning health programs and initiatives. Providers We pride ourselves on working with providers to develop innovative programs and services to promote good health for our members. Brokers We’re here to give you tools and resources to help you sell. You’ll find everything you need: marketing materials benefit summaries, online quoting, and more! GET TO KNOW US Our passion is taking extraordinary care of the people in our communities. Everything we do is built around this simple, deeply held belief. GET TO KNOW US Our passion is taking extraordinary care of the people in our communities. Everything we do is built around this simple, deeply held belief. Learn More COME GROW WITH US Join our team and get a chance to work in a challenging work environment that offers competitive salaries and excellent benefits. COME GROW WITH US Join our team and get a chance to work in a challenging work environment that offers competitive salaries and excellent benefits. View Opportunities COMMUNITY Our charitable giving efforts are focused primarily in three areas: volunteerism, community benefits and sponsorships. Through these efforts, we touch the lives of thousands of people that reside within the communities we serve. COMMUNITY Our charitable giving efforts are focused primarily in three areas: volunteerism, community benefits and sponsorships. Through these efforts, we touch the lives of thousands of people that reside within the communities we serve. Learn More TELADOC Health New England members have access to U.S. board-certified physicians 24/7/365 through Teladoc ® . With Teladoc, you can request a phone, mobile app or online video consultation with a Teladoc physician to treat non-emergency medical issues such as colds and the flu, bronchitis, allergies, rashes and more. Learn MoreHealth New England One Monarch Place, Suite 1500 Springfield, MA 01144 - 1500 Hours of Operation: 8:00 a.m. - 5:00 p.m. Member Services Hours: 8:00 a.m. - 6:00 p.m. Monday - Friday Walk-In Hours: Due to COVID-19, we are not accepting walk-ins at this time. Contact Member Services Direct Line: (413) 787-4004 Toll Free: (800) 310-2835 TTY: 711 PrivacyDisclaimer Statement Notice of Privacy Practices Interoperability APIs HNE Associates Machine Readable Data Machine Readable Data - Out of Network Copyright © Health New England, Inc. All Rights Reserved About Careers Plans Pharmacy Wellness Community Forms Contact Medicare News Make a Payment Members Medicare MassHealth Need Insurance? Care Management GIC Members Health Library Employers 834 Enrollment Reference Guide EZ Enroll Machine Readable Data Brokers Become a Broker Service Area Map Enrollment Contact Us New Business Submission Underwriting Providers Provider Manual Become a Provider Behavioral Health Survey Resources Provider Contacts EOP Search Members Medicare MassHealth Need Insurance? Care Management GIC Members Health Library Employers 834 Enrollment Reference Guide EZ Enroll Machine Readable Data Brokers Become a Broker Service Area Map Enrollment Contact Us New Business Submission Underwriting Providers Provider Manual Become a Provider Behavioral Health Survey Resources Provider Contacts EOP Search Interoperability APIs tax...